About Us / Policies

Welcome to Twisted Polerina, where whimsical and sassy designs appealing to polers around the globe are created.

I am proud to say all of our designs are original.  I begin with an idea,  take some photos, and turn the images into silhouettes that are featured on the final product. The resulting designs showcase a love of pole, an affinity towards pole doubles and a twisted sense of humor all wrapped up in one. Nowadays you can even take a walk on the wild side with something from our exotic collection.

I took my first foray into the pole world in 2014 when I took a class out of curiosity. It was love at first spin! I soon found myself scouring the Internet looking for cute and witty tanks to wear to class, and came away empty handed.

Twisted Polerina was founded by combining my love of the sport and my desire to display this on sassy attire at a reasonable price, as well as a forum to express my twisted sense of humor.

As we continue to grow we’ve recently launched our custom one of a kind silhouette tanks as well as custom tanks for studios. This way you get the quality you know and love combined with a custom design.

Contact Us:

You can reach us via e-mail at Twistedpolerina@yahoo.com, you can also use the messenger chat that is set up on the website.

Shipping:

We offer world wide shipping! We strive to bring you a great customer experience so most of our orders ship within 72 hours of purchase. The only exception is if you place a custom order, a wholesale order or if we are traveling for an event.

Shipping prices vary and are calculated by weight.

Shipping within the US can cost anywhere between $4.95 and $18.95 - Free shipping is offered for sales over $75.00

International Shipping: 

International orders will be shipped from New York (United States) using USPS First Class Mail and includes limited tracking. 

International shipping can cost anywhere between $9.95 and $26.95 for larger orders. In order to try and keep the costs down for our international orders we are paying a portion of your shipping cost.

Once items have been shipped, you will receive a shipping confirmation via e-mail. Items are typically shipped within 48-72 hours from receipt of order. As mentioned above there will be some instances that could delay this time frame. Please note: All Twisted Polerina items are made when they are ordered! During sales, promotions and new product releases please allow an additional 24-48 hours to process your order. We promise to work as quickly as possible to get your order out. 

International deliveries (standard shipping) take anywhere between 2- 4 weeks (in some instances it could take additional time). Delivery times for international orders vary due to customs processing times. We do not guarantee arrival dates on international orders, due to factors beyond our control, including but not limited to weather, natural disaster, delays in customs, and/or delays on the local postal service's end.

INTERNATIONAL COVID:19 NOTICE:

For all international orders, delivery times are delayed for standard international shipping, due to limited airline capacity and government restrictions, which means your package may take longer to arrive to you and may be redirected via a non-traditional route if the postal service sees fit. We are seeing a lot of international packages being routed through Tokyo at the moment. We do not know exactly how long packages may be delayed, but we are seeing for some countries, especially in Europe, approx 2 months (maybe even longer) of a wait time. Even though we can't tell you how long it will take we can say that so far all orders have gotten to their final destinations, some with a delay and some as scheduled. Unfortunately we have absolutely no control over the package once it leaves us.

Customs:

Customers outside the U.S. may be liable for any customs and import duty or taxes. These charges must be paid by the recipient of the package and TwistedPolerina.com will not be liable.

If you refuse your package or the package is returned to sender, the shipping charges will be deducted from your refund.
 

Unclaimed or Undeliverable Orders: 

Orders which are returned to sender due to being unclaimed, unpaid taxes and duties, or incorrectly addressed from buyer are not the responsibility of TwistedPolerina.com. Once order has been returned, it will be shipped out again at the buyer's expense. If the buyer refuses to make the additional shipping payment, the order will be refunded deducting the original shipping cost (if you received free shipping the shipping cost I paid to ship the order will be deducted from the refund).

Return Policy: 

If the item you have ordered does not fit, or you have simply changed your mind, you may return the item within 10 days of receiving it. Items MUST be unworn, unwashed, with the tags still attached.

**We also suggest you insure the package you are returning and make sure you put it in a big enough package and tape it closed so that it does not open and damage the product while in transit. We are a small business and unfortunately if an item is damaged in transit back to us due to the package not being big enough or not properly secured we will not be able to accept the return.**

To process your return, please email us at twistedpolerina@yahoo.com . Please put order number in the subject box.

Returns will be processed within 5 business days after the item has been received. You will receive an email once your refund has been issued. 

Exchanges: 

To process your return, please email us at twistedpolerina@yahoo.com Please put order number in the subject box. Please include what you would like to send back and what item you would like in its place so that we can check availability. 

Pit Bulls And Pole Dancers Fundraiser: